Responsible Gambling Policy

At Legiano we are committed to safer gambling and to keeping players safe. We want all customers to enjoy their time with us while staying in control. This page explains the principles we follow, the tools you can use to manage play, signs of problem behaviour and where to get professional help in the United Kingdom.

Player protection principles

We promote responsible play by prioritising clear information, voluntary controls and fast support when needed. Our aim is to reduce harm by encouraging controlled, affordable play and by acting promptly when a player asks for help or shows signs of difficulty.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Typical options include small limits such as £10 per day up to larger monthly limits. Limits are adjustable from your account settings and can be reduced immediately; increases may take 24 hours to become active for protection purposes.

Loss and stake limits

Loss limits allow you to cap net losses over a chosen period. Stake limits restrict maximum bets while a limit is active. Both tools help keep betting affordable and are available from the Responsible Gambling section of your account.

Time limits and session reminders

Set session timers or daily play limits to avoid prolonged sessions. Reality checks notify you after a set time and display session length, current balance and recent deposits to help you make informed choices.

Account breaks and cool-off

If you need a short pause, use a cool-off period of 24 hours or longer. During a cool-off your account remains active but you cannot place bets or make deposits for the selected time.

Self-exclusion

Self-exclusion is available for players who need a longer break. You can self-exclude for months or years via your account or by contacting our support team. While self-excluded we will restrict access and block promotional contacts. To request self-exclusion or account closure contact [email protected].

Recognising problem behaviour

Warning signs include chasing losses, hiding play from family or friends, difficulty stopping, borrowing to gamble and placing bets at unusual hours. If you notice these behaviours in yourself or someone close to you, take steps to reduce risk immediately.

Tips for staying in control

Set affordable limits, stick to a budget, take regular breaks, avoid gambling when stressed or under the influence, and do not chase losses. Talk to someone you trust and use the built-in tools above to manage your activity.

Professional help and support organisations

For UK support consider GAMSTOP (nationwide self-exclusion), GamCare, BeGambleAware and NHS gambling support services. These organisations offer free, confidential advice and treatment options. If you need immediate assistance contact one of these services or reach out to our support team at [email protected].